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Curve Infotech

2026-11-13 · 6 min · Curve Infotech Editorial

How to scope an AI automation programme

A useful AI programme starts from one workflow, a definition of done, and a place for the cases the system must not handle alone.

Teams often begin with a model and then look for a process. The programmes that survive start the other way around: name the work, the volume, and the cost of getting it wrong.

Start with one queue

Pick a queue a person already owns. Write down the inputs, the systems that must change, and the decision that still needs a person. If those three things are unclear, the automation is not ready to build.

Separate rules from language

Calculations, permissions, and status changes should stay deterministic. Use a model where the input is language and the output can be checked. Put everything else in ordinary software.

  • Define the cases that must stop for review.
  • Keep an evaluation set from real, approved examples.
  • Name the operator who owns the exception queue after launch.